TOTALLISTER PTY LTD (ABN 95 155 821 944), operating Cron Expert at cronexpert.com (we, us, our).
1. Introduction
(a) This policy explains how we collect, hold, use and disclose your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
(b) Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
(c) This policy describes our practices. Where we need your consent for a particular use of your personal information, we ask for it separately; see section 9 and our Cookie Policy.
2. What We Collect
We collect only what we need to operate Cron Expert:
(a) technical and usage data — device type, IP address, approximate location, pages viewed and interactions, collected via the analytics and error-tracking services listed in section 5;
(b) error diagnostics — where something goes wrong on the Website, the error message, the page address, your browser type and related technical context;
(c) the cron expression you are working on where it forms part of a page address — for example when you open or share a link to a specific expression. Page addresses are included in the technical data described in (a) and (b);
(d) information you submit — via our contact form (name, email address, message);
(e) information you send us by email, and any other information you choose to provide to us.
3. How We Collect and Hold It
(a) We collect personal information directly from you when you use the Service or contact us.
(b) We also collect it automatically, through cookies and similar technologies — see our Cookie Policy.
(c) We hold personal information in the cloud infrastructure of our hosting provider (currently Amazon Web Services, in the United States), in the systems of the service providers listed in section 5, and in our email and business records.
4. Why We Collect, Hold, Use and Disclose It
(a) to provide, operate, secure and improve the Service;
(b) to respond to your enquiries and provide support. We use the email address you give us in the contact form only to respond to your enquiry — never to add you to a mailing list;
(c) to monitor errors, performance and usage of the Service;
(d) to comply with our legal obligations, resolve disputes and enforce our agreements; and
(e) for other purposes you would reasonably expect, or with your consent.
5. Who We Disclose It To
We may disclose personal information to the following categories of recipient:
(a) our personnel, contractors and related entities, on a need-to-know basis;
(b) service providers who help us operate the Website and our services — including hosting and storage, analytics, error tracking, spam protection and email delivery;
(c) our professional advisers, such as accountants, auditors, insurers and lawyers;
(d) a purchaser or prospective purchaser, if there is a change of control of our business or a sale or transfer of business assets — disclosed under an obligation of confidentiality;
(e) where required or authorised by law, or to a regulator, law-enforcement body or court; and
(f) any other person with your consent.
The third-party service providers we currently use include those set out below. This table reflects our current providers and is not an exhaustive list or a limit on the categories above — we update it as our providers change.
| Service | Provider | Purpose |
|---|---|---|
| Hosting | Amazon Web Services | Website hosting and delivery |
| Analytics & tag management | Google (Google Analytics, Google Tag Manager) | Website usage analytics |
| Error tracking | Rollbar | Application error monitoring |
| Spam protection | hCaptcha / Intuition Machines (United States) | Distinguishing human contact-form submissions from automated ones |
| Email delivery | Amazon Web Services (Amazon SES) | Sending us the notification for a contact-form submission |
6. Overseas Disclosure
We are likely to disclose personal information to recipients located outside Australia. Those recipients are likely to be located in the United States, and may be located in other countries in which our service providers operate from time to time. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs (APP 8). You can ask us where your personal information is currently held by contacting legal@cronexpert.com.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure — including encryption in transit (HTTPS), access controls and monitoring. No system is completely secure, and we cannot guarantee the security of information transmitted over the internet. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme (Privacy Act, Part IIIC).
8. How Long We Keep It
We keep personal information only as long as needed for the purposes above, then take reasonable steps to destroy or de-identify it (APP 11.2). Current retention practices:
(a) analytics and error-tracking data — held in the systems of the providers listed in section 5 for the retention periods configured in those services, and used by us only for the purposes described in section 4;
(b) contact-form submissions — retained as long as needed to handle the enquiry and for our records;
(c) email correspondence — retained as long as needed to handle your enquiry and for our business records.
9. Your Rights
You have the following rights in relation to the personal information we hold about you:
(a) Access. You may request access to the personal information we hold about you by contacting legal@cronexpert.com (APP 12). We will respond within a reasonable period. We do not charge for making a request.
(b) Correction. You may ask us to correct personal information that is inaccurate, out of date, incomplete or misleading (APP 13).
(c) Withdraw consent. Where we rely on your consent, you may withdraw it at any time — by blocking or deleting cookies through your browser settings, using the provider opt-outs described in our Cookie Policy, or by contacting us. Withdrawing your consent does not affect anything we did on the basis of that consent before you withdrew it.
(d) Complaints. If you believe we have breached the APPs, contact us at legal@cronexpert.com with the details. We will investigate and respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992.
10. Children
The Service is a general-audience tool and is not directed at children. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us at legal@cronexpert.com.
11. Third-Party Links
Our Website may link to other websites. We are not responsible for their privacy practices — review their policies before providing personal information.
12. Changes to This Policy
We may update this policy from time to time by posting the updated version on the Website.